Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-solutions-for-improving-truck-shop-customer-service.livebursts.com (hereinafter referred to as “AI Solutions” or “we”). We are dedicated to maintaining the privacy and security of your personal information when you interact with our website, applications, services, and products. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of any data provided by users in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA) and similar laws in Colorado, Utah, Connecticut, Virginia, South Africa, and other jurisdictions.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party services, apps, or websites linked from our platform. These external services have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • When you register an account and use our applications and services.
  • During your visits to our websites, including any interactions with linked pages or content.
  • When you communicate with us via email, phone, or text messages for support, marketing, or other purposes.

Personal Data Collection

We collect various categories of personal information to provide and improve our services. This includes:

Account Information

  • User names or profile details
  • Contact information (email, phone number)
  • Address details for delivery or communication

Payment Information

  • Details related to payment methods used for transactions
  • Transaction history and payment records

Financial Information

  • Banking or credit card details (encrypted and stored securely)
  • Invoicing and billing data

Purchase Information

  • Order history, including products purchased, quantities, and associated pricing
  • Shopping preferences and behavior patterns

Mobile Device Identifiers

  • Unique device identifiers, advertising IDs, or similar tracking numbers
  • Device specifications and operating system details

Location Data

  • GPS coordinates or other location services data (with user consent)
  • Information about the region or city where users are located

Feedback and Reviews

  • User-submitted reviews, ratings, and comments
  • Responses to customer satisfaction surveys

Social Media Information

  • Login credentials and access tokens for social media platforms
  • Publicly available information from your social media profiles (if linked)

Product Information

  • Details about products you have shown interest in or purchased
  • Search history and product recommendations

Cookies

We employ cookies to enhance user experiences and gather analytics. Cookies are small text files stored on your browser, categorized as:

  • Strictly Necessary: Essential for the basic functions of our platform and browsing experience (e.g., session management).
  • Preference: Remembering user preferences and settings to personalize content.
  • Analytics: Tracking website usage and gathering statistical data about users’ behavior.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once these purposes have been met or when data is no longer needed, we securely delete or anonymize the information. This process helps protect your privacy while ensuring efficient data management.

Data Security

AI Solutions takes robust security measures to safeguard personal information. We use secure third-party processing providers and implement industry-standard encryption methods to protect data during transmission and storage. Regular security audits and updates ensure that our systems remain secure and compliant with privacy regulations.

Children’s Privacy

Our services are not intentionally targeted at children under the age of 18. We do not knowingly collect or solicit personal information from minors. If we learn that a child has provided us with personal data, we will take steps to delete this information as soon as possible.

Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access, rectification (correction), or erasure of your data.
  • Restriction or object to the processing of your data in certain circumstances.
  • Right to data portability, allowing you to receive a copy of your data in a structured format.
  • Right to withdraw consent for data processing at any time without affecting the lawfulness of previous processing based on consent.
  • Right not to be subject to automated individual decision-making (in most cases).

To exercise these rights or have any data-related inquiries, please contact our privacy team using the details provided below. We will respond to your requests as quickly as possible and within legal timeframes.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

For any privacy-related inquiries, including unsubscribe requests, data access, or complaints, please contact us:

  • Email: contact@ai-solutions-for-improving-truck-shop-customer-service.livebursts.com
  • Address: [Provide physical address]

We value your trust in our company and are committed to maintaining the highest standards of data privacy and security.